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Session 2 – Presenters of the Workforce

Flexible Situational Impact – presenting in any arena

  • Identifying your Impact (knowing what works for you)

  • Finding your Flexibility (adapting your style to the situation required)

  • Interactive Impact (presenting Customer Service)

  • Lay it on the Line (creating impact in Sales)

  • Your voice is you (present yourself by phone)

  • Sensitive Interaction (responding with caution & care)